If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item that is returned more than 7 days after delivery * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs when returning the item. Refunds are to be processed within 3-4 working days. Once your return is approved, we will initiate the refund to your original method of payment. We will notify you on the status of your refund within 1-3 working days after inspecting the item. Once we received your item, we will inspect it and notify you that we have received your returned item. Original packaging must be kept and receipt/proof of purchase must be available. To be eligible for a return, your item must be unused and in the same condition you received it the first time. You have 30 working days to return an item from the date you received the package. We currently do not ship outside Singapore. This is temporarily ceased until further notice. Please kindly save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier/delivery courier company to file a claim. TOG - Toy or Game is not liable for any products damaged or lost during shipping/delivery. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). TOG - Toy or Game is not responsible for any customs and taxes applied to your order. Customs, Duties and Taxes (For Overseas Orders) The tracking number will be active within 24 hours. You will receive a Order Confirmation email once your order has shipped containing your tracking number(s). *Local Delivery (NinjaVan, for bulkier items)
*Local Delivery (NinjaPack, Option only enabled for certain products of smaller physical sizes) * Please kindly note that the Local Delivery option is only available for addresses within Singapore. Please refer to the table below for rates. If there will be a significant delay in the delivery of your order, we will contact you via email or telephone. Products on Pre-order will only start to process near/on release date.įor Delivery orders, once orders are sent out, please allow approximately 3-4 working days in transit for delivery. Depending on existing stock availability at the outlet, you may only be able to collect your after approximately 1-2 working days.
If we are experiencing a high volume of orders, orders may be delayed by a few days.įor Store Pickup orders, once orders are processed, our staff at your selected store pickup location will contact you for collection. Orders are not sent out or delivered on weekends or holidays. Store Pickup/Local Delivery Order Policy Processing TimeĪll orders are processed within 1-3 working days, between 9.30am to 6.30pm. Thank you for visiting and shopping at TOG - Toy or Game! Following are the terms and conditions that constitute our Order Processing and Delivery Policy.
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